Removals Hackney Privacy Policy
This Privacy Policy explains how Removals Hackney collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Removals Hackney customers and service users in the Hackney area who contact us, request a quotation, book a service, or otherwise interact with us.
We are committed to handling your personal information in accordance with the UK General Data Protection Regulation and applicable data protection laws. This Privacy Policy describes the types of information we process, our lawful bases for processing, who we share information with, how long we keep it, and the rights you have in relation to your personal data.
Data Controller
For the purposes of data protection law, Removals Hackney is the data controller for the personal information we collect and use in connection with our removal and related services in the Hackney area. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details, such as your name, postal address, service addresses, and any other contact information you choose to provide.
Booking and service information, such as details of your removal or storage requirements, inventory lists you provide, preferred dates and times, property access information, and any special instructions.
Communication data, such as information contained in enquiries, messages, feedback, and any correspondence with our customer service team.
Payment and transaction data, such as records of payments made to us and basic billing information. We do not store full payment card details; where card payments are used, they are processed securely by payment service providers.
Website and usage data, such as technical information that may be collected through your browser when you visit our online pages, including date and time of visits and pages viewed. This helps us understand how our services are used and improve our offerings.
Operational data, such as delivery and collection locations and proof of service completion where relevant to the service being provided.
How We Collect Personal Data
We collect personal data directly from you when you contact us for a quotation, make a booking, communicate with us by phone or in writing, or provide information to our staff at your property.
We may also receive personal data from third parties where necessary to provide our services, for example from comparison sites or partners where you have requested a quotation or service that involves Removals Hackney.
Lawful Bases for Processing
We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the circumstances, we rely on one or more of the following lawful bases:
Contract: We process personal data where it is necessary to enter into a contract with you or to perform a contract, such as when you request a quotation, confirm a booking, or receive removal services from us.
Legal obligation: We process certain information to comply with legal and regulatory requirements, such as tax and accounting rules, and to respond to lawful requests from public authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and freedoms. This includes managing and improving our services, protecting our business and customers, handling enquiries and complaints, and maintaining appropriate records.
Consent: In limited cases, we may rely on your consent, for example in relation to certain optional marketing communications. Where we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotations, respond to enquiries, and communicate with you about potential or existing services.
To manage bookings, plan and perform removal and related services, and ensure that our services are delivered safely and efficiently.
To process payments and maintain accurate accounting, invoicing, and financial records.
To manage our relationship with you, including handling customer service interactions, feedback, and complaints.
To improve and develop our services, processes, and customer experience.
To comply with legal obligations and to protect our rights, property, and the safety of our staff and customers.
Data Sharing and Processors
We do not sell your personal data. We may share your information with selected third parties where necessary for the purposes described in this Privacy Policy and where permitted by law.
We may share data with service providers who act as data processors on our behalf. These processors may provide services such as payment processing, secure data storage, customer relationship management systems, or IT and administrative support. We ensure that these processors only process personal data under our instructions, use appropriate security measures, and comply with data protection requirements.
We may also share personal data with professional advisers, such as accountants or legal advisers, where necessary for the operation of our business and compliance with legal obligations.
In certain circumstances, we may be required to disclose personal data to law enforcement agencies, regulators, or other authorities where we are legally required or permitted to do so.
International Transfers
Where we use processors or systems that may transfer personal data outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place. This may include the use of standard contractual clauses approved by relevant authorities or transfers to countries that have been recognised as providing an adequate level of data protection.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, respond to enquiries, meet legal and accounting requirements, and resolve any disputes.
In general, information relating to bookings and completed services is retained for a period that allows us to comply with tax, accounting, and contractual obligations. After the relevant retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include access controls, secure storage methods, staff awareness, and regular review of our security practices.
While we strive to protect your information, no system can be entirely secure. We therefore cannot guarantee the absolute security of data transmitted to or by us, but we are committed to taking all reasonable steps to safeguard it.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations, but they generally include:
The right of access: You can request confirmation that we process your personal data and obtain a copy of that data, along with information about how we use it.
The right to rectification: You can ask us to correct or update any inaccurate or incomplete personal information we hold about you.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.
The right to object: You can object to our processing of your personal data where it is based on our legitimate interests, including for direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is needed for legal claims.
The right to data portability: In certain cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format and, where technically feasible, transmit it to another controller.
The right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before your withdrawal.
Complaints
If you have concerns about how we handle your personal data, you can contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will apply from the date the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
